Refund policy

Overview We want you to be completely satisfied with your purchase. Because our products directly affect personal health, hydration, and bathing hygiene (e.g., KOSO+ Alkaline Water Maker and Qwik Water Softener), we maintain strict quality control and safety standards.

Return Eligibility

  • Return Window: You may request a return within 7 days from the date of delivery.

  • Condition: The item must be unused, unwashed, undamaged, and in its original packaging with all security seals, cartridges, manuals, and accessories intact.

  • Hygiene Exclusion: Water cartridges or filters that have been unsealed, submerged in water, or used cannot be returned due to health and safety regulations.

Damaged or Incorrect Orders If your package arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or unboxing video proof. We will send a free replacement immediately.

Refund Process

  • Once returned items are received and inspected, approved refunds will be processed to your original payment method (or bank transfer for COD orders) within 5–7 business days.

  • Original shipping fees are non-refundable.